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helpscout takeover detection

By kannthu

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What is the "helpscout takeover detection?"

The "helpscout takeover detection" module is designed to detect potential takeover vulnerabilities in Help Scout, a customer support software. This module focuses on identifying misconfigurations or vulnerabilities that could allow unauthorized access to Help Scout accounts or data. The severity of this module is classified as high, indicating the potential for significant security risks.

This module was authored by pdteam.


If a takeover vulnerability is present in Help Scout, it could lead to unauthorized access to sensitive customer information, compromise of user accounts, or unauthorized actions within the Help Scout platform. This can result in data breaches, privacy violations, and potential financial losses for affected individuals or organizations.

How does the module work?

The "helpscout takeover detection" module utilizes HTTP request templates and matching conditions to identify potential takeover vulnerabilities in Help Scout. While the specific JSON definitions are not provided, the module performs various checks to detect misconfigurations or vulnerabilities.

For example, the module may send HTTP requests to the Help Scout platform and analyze the responses for specific patterns or error messages that indicate a potential takeover vulnerability. It may also check for specific conditions, such as the absence of certain settings or configurations that could indicate a misconfiguration.

By combining these matching conditions, the module aims to accurately identify potential takeover vulnerabilities in Help Scout instances.

It is important to note that this module is part of the Vidoc platform, which utilizes multiple modules to perform scanning and testing for various security issues.

For more information about this module, you can refer to the GitHub repository.

Metadata: max-request: 1

Module preview

Concurrent Requests (0)
Passive global matcher
dsl: Host != ipand
word: No settings were found for this company:
On match action
Report vulnerability