Helprace Takeover Detection

What is the "Helprace Takeover Detection?"

The "Helprace Takeover Detection" module is designed to detect potential takeover vulnerabilities in the Helprace software. Helprace is a customer service platform that allows businesses to manage support tickets, knowledge bases, and community forums. This module focuses on identifying misconfigurations or vulnerabilities that could potentially lead to a takeover of the Helprace account.

This module has a severity level of high, indicating that the identified vulnerabilities could have a significant impact on the security and functionality of the Helprace system.

This module was authored by pdteam.

Impact

If a takeover vulnerability is successfully exploited, an attacker could gain unauthorized access to the Helprace account. This could result in the compromise of sensitive customer data, unauthorized modifications to support tickets or knowledge base articles, and potential disruption of customer service operations.

How the module works?

The "Helprace Takeover Detection" module works by analyzing the responses received from the Helprace software and comparing them against predefined matching conditions. It checks for specific indicators that suggest a misconfiguration or vulnerability related to domain alias configuration.

One of the matching conditions checks if the host is not an IP address, indicating that the domain alias is not properly configured. Another condition checks for specific error messages, such as "Alias not configured!" or "Admin of this Helprace account needs to set up domain alias," which suggest a potential vulnerability.

While the exact HTTP request templates used by this module are not provided, they are designed to interact with the Helprace software and retrieve the necessary information for analysis. Here is a simplified example of an HTTP request that could be used:

GET /api/v1/settings HTTP/1.1
Host: example.helprace.com

The module then evaluates the responses received from the Helprace software based on the defined matching conditions. If the conditions are met, the module will report the vulnerability as a potential takeover risk.